I didnt get any check code on my sms to enter my PWM Account

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Permanently deleted user

• 21 août 2021 08:08

I utilize 2FA on my telephone number, so I would need to get a sms message to login to my accoun

I've been attempting to enter my PWM highlight utilizing my free Avira Account, yet I AM NOT RECEIVING ANY MESSAGE. PLEASE SOMEONE HELP ME. My telephone number is right.

obs: sorry for my terrible english, I'm not a familiar english speaker

 

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• 

  pascha45

  • 21 août 2021 09:16

  Hello Eula,

  Your English is excellent...

  We regret that we are unable to provide you with any information about your request from the community.
  The community is a publicly accessible forum, personal data can neither be questioned nor processed here in accordance with the Data Protection GDPR. Questions about your registration data and settings for your Avira access data can unfortunately only be processed by the support team via your customer account by email in accordance with the GDPR. Unfortunately, we do not have access to your customer account.

  Please check your registration, your access data and the login to the PWM.
  When logging in to the Avira Password Manager, please note that it has two levels:

  • Login via Avira account data (email address + password).
  • Verification of the login with the master password

  Check if this is correct.

  Check your 2FA details, did you have a verification of your email address and did the 2FA login work before?

  We regret that we cannot provide you with any specific information, this can only be checked with your personal details and your customer account.

  Many greetings and have a nice weekend

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