Refund of the second payment for the Avira Optimization Suite

On August 18, 2021 I ordered a renewal of the Avira Optimization Suite. I received an email right after ordering informing "That your order is a few steps away of being completed".

Therefore I assumed, that the order was not accepted, maybe because of the credit card used. I had problems with the Amex card to get on my account.

Therefore I ordered a second time with another credit card.

However, later I received by email 2 invoices. One for the first purchase with Referenznummer 289xxxxxx and Rechnungsnummer AKD-736xxxxxxxx in the amount 49.29 $, dated 18.08.2021 and for the second purchase with Referenznummer 289xxxxxx and Rechnungsnummer AKD-736xxxxxxxx in the amount of 49.29 $, dated 20.08.2021.

I contacted Cleverbridge for the refund of the 2nd. order. They informed me, I should contact Avira for the refund.

Please refund the 2nd. order at you convenience. The first one is now in use.

With kind regards,

Ottokar Doering

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