Avira Prime payd but not installed

Terminée

Permanently deleted user

• 10 septembre 2021 14:16

Hello.

I got my credit card bill and whas charged twice by Avira. Prime is not installed but I already paid for it. How to proceed? 

 

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• 

  pascha45

  • 10 septembre 2021 15:17

  Hello Heitor,

  Please log in to your customer account at https://my.avira.com/en/dashboard/home with your email address. Please verify to log in with the email address you used when ordering Avira Prime, you have 2 of them stored in your customer account at Avira.

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. It is also important to verify your email address after logging in.

  Afterwards, your license will be displayed in your customer account at

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  and you can install your subscription directly from there by clicking on INSTALL.
  Here you will find instructions on how to install the Prime version:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If there is anything unclear about the installation, please let us know, and we will be pleased  to assist you.

  You wrote:

  I got my credit card bill and whas charged twice by Avira

  Unfortunately, we were unable to narrow down what you mean by this.

  Best regards and have a nice weekend

  Oui 0 Non

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