I can install Prime software for 5 devices I recently bought to all my devices which have different email addresses.Please assist
Terminée
Kindly note that I recently (on the 9/9/2021) bought the Prime software for 5 devices,downloaded and installed them to only 2 of my 5 devices having the same email address. Until now I am not able to download and install the software to the other 2 devices I have, which have different email address. Please advise what is to be done as my aim, when purchassing Prime software, is to protect all my 5 devises with the software. Many thanks
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Hello Athanassios,
We can't really understand your request. You can install 5 devices with your license. You have purchased a license that is activated on your email address. Then you can install the activated license from your email address to different OS: Mac, iOS and Android, see:
How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | AviraThe only thing that matters is your email address with the activated license. From this email address, you can continue to use all OS (5) with your email address (activated license). You let other devices use your license.
We have just seen that you have already had several contacts with the support team about this installation.
The support team can be given instructions that we cannot give here in a publicly accessible forum according to the GDPR.
Questions about your license or about checking your installation can unfortunately only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR.
Therefore, we would like to ask you to continue to exchange your further questions about the installation with the support team, also to avoid duplicate processing.Thank you for your understanding.
Kind regards
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