I signed up to a free subscription twice (stupidly)
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Hi so i signed up for a free subscription twice like 10 minutes away from each other on the same paypal account, i didnt receive either free trial, i know it can take a while, i know which account one of the trials is on. But not the other, i have both confirmation emails and want to know if i can sort this out, im very paranoid as have barely any money at the moment and the cost of 120 pounds will hit me very hard, please help i am very worried and just want to assure both trails are cancelled.
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Hello seb harrald,
It is unfortunate that you are having problems with your order. Your details are difficult to understand.
If you have ordered a license via PayPal, then this license is subject to a fee. You should be able to see this in the confirmation, a reference number is the number of your ordered paid license.You have already contacted the support. That's good because only from there your orders can be checked or changed. We do not have access to your customer account. You have 2 customer accounts with Avira.
Please stay in contact with the support, only from there your orders can be accessed to make changes.
The Community is a publicly accessible forum, personal data can and may neither be questioned nor processed here according to the Data protection GDPR. Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.
You have already contacted the support team, only from there your double paid version can be processed, unfortunately we do not have access to your customer account.
Thank you for your understanding.Many greetings and have a nice Sunday
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Thats my problem, it said free trial on both, will i still get charged even though it said free trial, there is no price in my confirmation emials, but it also didnt say free trial, I do NOT want a payed version and simply cant afford it, and i dont know how to contact customer support as there is no email listed anywhere and i am stuck in a dark hole.
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Hello seb harrald,
Your descriptions are not understandable.
You have also contacted the support and already ordered a ticket there.
Your ticket is visible, so please stay in the connection you created with the support.
We don't have access to your account - we already explained that - and we comply with the General Data Protection Regulation.You probably accidentally overlooked it in our reply:
Unfortunately, questions about your license or payment processing can only be processed by the support team via your customer account by email in accordance with GDPR.
Only from there can your accidentally ordered licenses be processed.
Thank you for your understanding.Many greetings and have a nice Sunday
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