Can't log into PW Manager on Firefox 92.0

Répondu

Markus Temmler

• 20 septembre 2021 12:53

On the dashboard I can successfully log into my Avira account. Then I enter my master pw and after a moment of loading I'm back on the account login page without any error showing.

I'm 100% sure that my master pw is correct. I tested the same on the edge browser and there i can enter the password manager over the same dashboard.

Seems like a recent Firefox update might have introduced this login issue.

Oui 0 Non

• 

  pascha45

  • 20 septembre 2021 13:53

  Hello Markus,

  Here you will find contributions to the same topic:

  https://support.avira.com/hc/de/community/posts/4407652336913-Avira-PWM-nicht-mehr-im-Firefox-Addon-Store-verf%C3%BCgbar 

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

  Oui 0 Non
• 

  Markus Temmler

  • 20 septembre 2021 14:19
  • Modifié

  Any idea on the schedule of bringing the browser plugin back to firefox? Are we talking days or weeks? Because i would prefer to keep using both, the avira pw manager and firefox.

  And I have to strongly ciritize, that this huge impediment was not communicated AT ALL to me as paying customer! The first deep dent on a happy customer relation so far.

  Oui 0 Non
• 

  YUICHI SUGAWA

  • 27 septembre 2021 01:09

  Same here, is there any update on the avira pwm for firefox ?

  Oui 0 Non
• 

  YUICHI SUGAWA

  • 4 novembre 2021 03:22

  The pwm has been back to firefox.

  Oui 0 Non

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