license install

Répondu

John Wallinger

• 20 septembre 2021 14:22

I have a license for multiple items and have tried to remove it from my old laptop and install it on my new one, but I am hopelessly lost on the process.  I have the license details but simply cannot find how to install it.  PS I am 81 so not very IT-literate!!

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• 

  pascha45

  • 20 septembre 2021 15:57

  Hello John,

  We will try to help you with the installation on your new device.
  Please log in to   https://my.avira.com/en/dashboard/home
  with the e-mail address you used when ordering and the password you chose for your Avira customer account in your new device (your access data for Avira).

  Under Subscriptions  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  your license should be displayed with the note INSTALL. Clicking on this initiates the process and the installation of your activated license should begin.
  Your license has been activated immediately under the e-mail address of your order and remains connected to it, no matter on which device you use your subscription.

  Here you can find a pictorial instruction with the deregistration from the old device
  How do I transfer my still valid Avira license to a new computer? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, you did not tell us which OS is installed on your device and which Avira version should be reinstalled.
  If something is still unclear, please contact us, we will be happy to help. Please describe exactly where it does not work, we will try everything to get your license on the new device.

  Many greetings

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