Premium paid account hacked -> SUPPORT gave new account and now I STOPPED LICENSE BUT MY CREDIT CARD STILL DEDUCTED!!!!

Terminée

Permanently deleted user

• 1 octobre 2021 15:14

My account was hacked and the team gave me a new license after I was able to provide the number of the invoice. 

 

They told me they cannot remove the hacker from my hacked account but gave me a new account. 

 

I ENSURED that my new account has the RECURRING PAYMENT SWITCHED OFF. 

 

NOW MY CREDIT CARD IS STILL DEDUCTED AND MY NEW ACCOUNT GIVEN IS NOT A PREMIUM ACCOUNT ANYMORE. PROBABLY MY MONEY IS PAYING FOR THE PREVIOUS HACKED ACCOUNT SEEING AS TO HOW MY CURRENT ACCOUNT IS NOT EXTENDED AND NOT PREMIUM.

 

Please contact me IMMEDIATELY to rectify this ERROR. I DO NOT WANT TO BE PAYING FOR AN ANTIVIRUS SITE THAT ISNT ABLE TO EFFECTIVELY HANDLE HACKERS.

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• 

  Permanently deleted user

  • 1 octobre 2021 15:14

  PLEASE REPLY AS SOON AS POSSIBLE. I AM NOT PAYING ANTIVIRUS FOR A HACKER.

  Oui 0 Non
• 

  pascha45

  • 1 octobre 2021 15:59

  Hello Adinia,

  You are posting here in the community, a publicly accessible forum, personal data cannot be questioned or processed here in accordance with the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.

  Please contact the support team   https://support.avira.com/hc/en-us
  Unfortunately, we have no access to your customer account and no documentation on your newly created account. Please contact the support team with whom you already had contact to change the account.

  We regret that we cannot help you from here.

  Best regards

  Oui 0 Non

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