Do not have access to phone number to where you send activation code

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Timur Nazirov

• 18 octobre 2021 08:12
• Modifié

Hello!

I am writing from my new account because I have not access to my main account. To log in to my main account that was created on my main email address is required to verificate a code that you sent me by SMS to mobile phone number that I do not use for a several years and this SIM card is blocked. So, please tell me how could I get access to my account to make changes in my PRIME subscription. Thank you!

Oui 0 Non

• 

  pascha45

  • 18 octobre 2021 11:59

  Hello Timur,

  It takes a lot of effort if the access data is not kept up-to-date and old invalid telephone numbers are stored as access to the customer account.
  Here, the community has no access to your customer account. We are subject to the strict requirements of the Data Protection GDPR.
  The change of your access data can only be carried out GDPR-compliant by email from the support.
  To achieve this, we need your declaration of consent to forward this article to the support team and to be able to contact you by e-mail from there.
  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

  Oui 0 Non
• 

  Timur Nazirov

  • 19 octobre 2021 07:10

  Hi,

  Thank you for information and advise. How could I make declaration of consent and to what email address I should send it?

  Oui 0 Non
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  pascha45

  • 19 octobre 2021 15:33

  Hello Timor,

  Thank you for your feedback. As described by us:

  To achieve this, we need your declaration of consent to forward this article to the support team and to be able to contact you by e-mail from there.

  Please post the declaration of consent here in this post, we will then forward it with your declaration to the support team. If anything is still unclear, please let us know, and we will be pleased to help.

  Many greetings

  Oui 0 Non
• 

  Timur Nazirov

  • 22 octobre 2021 11:19

  Hi,

  Sorry, but I can't find information about how to make declaration of consent. Could you please advise me how to do it? Should I verify it from officials?

  Oui 0 Non
• 

  pascha45

  • 24 octobre 2021 11:26

  Hello Timur,

  Please just write the sentence that you agree to be contacted by the support team via email. Please write this in the post box, as you have written here so far.
  After submitting this permission, we will forward your case from here to the support team and a ticket will be created as you can receive your Avira confirmation SMS with the correct phone number.

  Kind regards and a nice Sunday

  Oui 0 Non
• 

  Timur Nazirov

  • 30 août 2022 19:43

  Hello!

  Sorry for late answer and I still need to make changes in my subscription on my second account that was created on e-mail: v...a@gmail.com and on blocked SIM card number on what you sending me confirmation codes is: +...11...59...6. 

  My declaration of consent:

  I agree to be contacted by the support team via email.

  Thanks.

   

   

  Oui 0 Non

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