Screen is blank

Terminée

Permanently deleted user

• 20 octobre 2021 06:46

Hi I'm on windows 10 and using the free version of Avira but whenever I open the app it just gives me a blank screen in the picture attached. I've tried uninstalling and reinstalling multiple times but nothing works. Please help.

Oui 0 Non

• 

  pascha45

  • 20 octobre 2021 08:02

  Hello Ally,

  It's difficult to get an idea without more information.

  Did you download the version from here https://www.avira.com/en/free-antivirus-windows?

  Did you cleanly uninstall or clean up your system before the new installation?

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  or

  How do I perform a manual reinstallation of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please tell us your Windows 10 installation (version number with current updates).

  Kind regards

  Oui 0 Non
• 

  Permanently deleted user

  • 20 octobre 2021 09:09

  Yes I installed the version from there and yes I did a clean installation each time I tried reinstalling. My windows 10 version is Version 10.0.19042 Build 19042

  Oui 0 Non
• 

  pascha45

  • 20 octobre 2021 12:08

  Hello Ally,

  If you have carried out a manual reinstallation several times, then this behaviour should not be due to the Avira version.

  Maybe you should check your installation. We can't do that from here, we don't have access to your customer account.

  There will certainly be a reason why you do not install Windows 10 on the current version:
  https://support.microsoft.com/en-gb/topic/windows-10-update-history-1b6aac92-bf01-42b5-b158-f80c6d93eb11

  This behaviour has occurred before, but could be eliminated by a manual reinstallation.

  We regret that we cannot offer any help with the installation without further investigation.

  Many greetings

  Oui 0 Non

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