subscription problem

Terminée

Permanently deleted user

• 7 novembre 2021 02:25

I canceled the podvira on avira, but they still try to withdraw money from me. the transaction does not go through just because there are not enough funds on the card.

what should I do so that no money is charged from me?

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• 

  pascha45

  • 7 novembre 2021 07:50

  Hello Максим Петров,

  Unfortunately, we cannot help you with your request. We will give you instructions on how to cancel your license.

  You are writing here in a publicly accessible forum, personal data may and can neither be questioned nor answered here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  We have no access to your customer account from here.
  Please log in to your customer account. Here is the access with your login data to your subscription in your customer account:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  Here you can find instructions on how to cancel your license:

  Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you follow these instructions?

  After the setting to deactivate the automatic license renewal, the subscription is terminated and no more debits should be made.

  If something is still unclear, please let us know, we are happy to help.

  Greetings and have a nice Sunday

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