my prime subscription

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Eduard De Locht

• 24 novembre 2021 15:04

Dear Miss/Sir ,

It seems you don't like that people take contact to the support .If this stays like this then i have to review my membership .

Yesterday i make a prime subscription .I had already the free Avira instal .Now it seems that the prime version is not get working even i downloaded it several time .Thay always say instal I also don't know if my VPN is working or what is working at all .I downloaded Phantom VPN but is this for desktop too or only for mobile ?? I see the phantom here on tp but it is limited for 500 mb i think this is only for free Avira and not for prime ???

So could you give me some guidance about your product ?, do i have to delete everything and instal then the prime again ?? how could i see that everything is working ??, 

 

kind regards

 

Eddy De Locht 

Oui 0 Non

• 

  pascha45

  • 24 novembre 2021 16:39

  Hello Eddy,

  It is unfortunate that you are having problems with the installation and with access to support.
  Unfortunately, you did not provide any information about your installed OS.

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  The support team has access to your account and can help you with installation questions, from there they can also check your installation.

  You are writing in a public forum, personal data can and must not be asked or answered in this forum according to the Data protection GDPR. Questions about your license or the installation can only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  Have you removed the old Avira version before installing Prime?
  Below you will find instructions for installing Prime:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you follow these instructions?

  If VPN is limited to 500 MB, then the version Prime is not correctly activated with VPN.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings

  Oui 0 Non
• 

  Mike Goodloe

  • 15 février 2022 17:07

  I'm having the same problems with my TP-Link Prime account as well for the same reasons I suspect.  I've been trying to load it on my phone as well as my ipad and the VPN says it is a trial version only.

  I believe the laptop version is on correctly....

   

  Oui 0 Non
• 

  pascha45

  • 15 février 2022 19:23

  Hello Mike,

  We do not fully understand your request. With a correct installation, no trial version should be displayed.
  Important are the OS during the installation of the Prime version.
  Did you follow the instructions below:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, you did not give us any information about the installation phone.
  With precise information about the installation of the Prime version, we are pleased to be of further assistance. Thank you for your understanding.

  Many greetings

  Oui 0 Non

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