my Prime subscription
Dear Sir / Madam
I need some help. I had subscribed for an annual Avira Prime subscription but that contract seem to be terminated. I've tried to contact you in various ways and it seems (see reply here below) that a support team sent me an answer. When and how? I cannot find anything, neither in my email box, nor in my ' Avira Account '.
Regards
Bert
pascha45
Hello Bert,
We have removed the reference number for your safety
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
You have also contacted the support team, created a ticket there and already received an answer.
Unfortunately, we do not have access to your customer data, questions about your license can only be answered by the support team via email in accordance with GDPR. Thank you for your understanding.
If something is still unclear, please let us know, we are pleased to help.
Best regards
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