Are you still in business? Can't find a telephone number for support. I have been a customer for over 7 years and have always been able to speak to someone in support. When I call mow a recording says "We are not answering the phone now"?

Terminée

Robert Elmore

• 16 décembre 2021 19:29

Are you still in business? Can't find a telephone number for support. I have been a customer for over 7 years and have always been able to speak to someone in support. When I call mow a recording says "We are not answering the phone now"?

 

Oui 0 Non

• 

  Laurel Barron

  • 27 mars 2022 14:35

  I need to talk to someoneand  about my subcription and why it thinks I do not have one.My ref number is 323xxxxxx. I also don't know how to install it if you think I don't have a subscription. I'm to the point that I can't deal with a company i can't talk to.

  Oui 0 Non
• 

  pascha45

  • 27 mars 2022 15:27

  Hello Laurel,

  You are writing here in a public forum, we have removed your reference number for your safety.
  It is unfortunate that there are inconveniences with the installation of your license.

  Please log in to your account with the email address you used to order the license. Important: You have 2 email addresses stored in your Avira customer account, one of which is not yet verified by you. Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.

  
  Logged in with the email address used for the order, your license will be displayed to you under Subscriptions 

  • https://my.avira.com/en/dashboard/subscriptions/tabs/pla

  If the subscription is not displayed there, your access data is not correct.

  If you are logged in correctly, you can contact the support directly from your customer account under "Support", also via

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us  scroll down to Contact Avira

  Here you can find instructions for installing the Avira Prime license:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings and have a nice Sunday

  Oui 0 Non

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