I can't log in Avira Password Manager in my notebook.

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Permanently deleted user

• 20 décembre 2021 16:53

I installed Avira Password Manager on my computer (Windows 10, Chrome) and it works fine, but for some reason I can't log in to my notebook (Also Windows 10, Chrome). I log in with Google, then I write the code sent to my phone, and then I type the master password. I get a notification on my phone that says that I logged in in Avira, but then "passwords.avira.com/login" pops again and I have to redo everything again.

I mostly use my notebook because I move a lot and I'm desperate. I don't know if this is a common issue or it's a bug, but if I can't fix it I'll just stop using Avira.

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• 

  Michael Hohner

  • 18 janvier 2022 10:53

  I am experiencing a similar issue I believe.  I can log in to PVM, it accepts the master password, flashes dashboard very quickly and then returns to log in page.

  Any suggestions on how to repair?

  I have removed the chrome extension and reinstalled with no effect.

  PVM on Android seems fine.

   

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• 

  Jeffrey Davis

  • 22 janvier 2022 10:18

  Doesn't seem Avira are interested in this. I also can't open my Password vault using the master password from Chrome. It just keeps cycling back to the site login.

  Probably going to find another service.

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• 

  pascha45

  • 23 janvier 2022 06:41

  @ Michael

  Hello Michael,

  Unfortunately, you did not provide any information about your installed Avira version or your installed operating system. Without further information, we cannot get an idea of your problem.

  Premium customers with a valid license can contact the support directly at

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us scroll down to Contact Avira

  Based on your contract documents, your installed Avira version can be displayed. In addition, checks of your installation can be initiated, which we cannot perform from here. The support team can then exchange the results with you via email in accordance with the GDPR. Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings and have a nice Sunday

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