Purchased Prime

Terminée

Permanently deleted user

• 24 décembre 2021 04:46

I purchased prime and they have my bank details yet not give me my protection! Anyone else having this issue with them? They best not take money off me as its 60 days free trial. Ive had nothing but problems with them!

Oui 0 Non

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  pascha45

  • 24 décembre 2021 07:25

  Hello Emma,

  Please log in to your customer account with the access data you used when ordering the license - with the email address you used when ordering and the password you chose for it.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  If you have several e-mail addresses stored in your Avira customer account, the correct access data is particularly important.
  If you are logged in with the correct e-mail address, your license will be displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans.
  And can be installed from there.

  Here is an illustrated installation guide:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Merry Christmas, Happy New Year and stay healthy.

  Oui 0 Non
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  Permanently deleted user

  • 24 décembre 2021 07:47

  Its saying no active subscriptions i already have avira on my computer. They have sent an email with my ref but no subscription appears they aint replying to me

  Oui 0 Non
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  pascha45

  • 24 décembre 2021 08:21
  • Modifié

  Hello Emma,

  You have contacted support today and have already created a ticket there.
  Important, once again, please log in to your customer account with the e-mail address and the password you have chosen for this order. Only then you can see your ordered license in your customer account:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If the order is not displayed there, your access data is not correct. You have multiple email addresses in your Avira customer account.
  Further information will be sent to you in your ticket from the support-team.

  Kind regards

  Oui 0 Non
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  Permanently deleted user

  • 24 décembre 2021 08:32

  I only use one email address not multiple, i have the reference number they sent me for prime and its not showing on my account

  Oui 0 Non
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  pascha45

  • 27 décembre 2021 08:24

  Hello Emma,

  It's good that the question about your accounts could be clarified by the support.

  You have contacted support in accordance with the GDPR, and your issue has been resolved by the support team.

  Many greetings and all the best for the New Year

  Oui 0 Non

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