license

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Permanently deleted user

• 27 décembre 2021 09:07

so, i bought a license, yet it is not showing up in my account.
and, i go to "account help" and am told i "need a license" to get help.. which i have.
i click "i have a license" and it just returns me to the same page.
anyone have any ideas before i uninstall and use a company with a less buggy site and some ACTUAL customer service? 

Oui 0 Non

• 

  pascha45

  • 27 décembre 2021 10:01

  Hello Jonathan,

  You have 2 email accounts in your Avira customer account. Please log in to your customer account using the email address you used when placing your order and the password you selected for this purpose.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Unfortunately, you did not specify which Avira license you purchased.
  Here you can find instructions for installation after purchase:

  How do I purchase and install Avira Antivirus Pro? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Under Subscriptions, your license is displayed and can be installed from there:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  You are writing here in a public forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  We do not have access to your account and here are the CURRENT and ACTUAL information about the Avira Support Team.

  Premium customers with a valid license, i.e. correctly registered, can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  The way to the installation, which you have gone and described to us, we can unfortunately not really understand. If anything is still unclear, please let us know, we are pleased to help.

  Greetings and best wishes for the New Year

  Oui 0 Non
• 

  pascha45

  • 27 décembre 2021 16:42

  Hello Jonathan,

  Great, we are happy that your license was found. Thank you for your positive feedback.

  Unfortunately, you are replying with a "no-reply" email, which cannot be read here in the community in your post.

  If anything is ever unclear, please let us know, we're pleased to help.

  Many greetings with best wishes for the New Year.

  Oui 0 Non

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