Paid subscription for Avira Antivirus Pro, but not have it.
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I've paid the subscription fee for Avira Antivirus Pro and you've debited my credit card , but I still don't have it. I've checked my account, it shows that there is no active subscription.
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Hello Cy,
We are sorry for the inconvenience caused by your order.
Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Please check the access data for this order, your email address used for the purchase and the password you chose yourself for this license.Unfortunately, you did not provide any information about when and where you purchased this subscription. Did you use PayPal during the ordering process?
You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
Unfortunately, we do not have access to your customer account from the community. But you have a receipt from your bank for the purchase of the license. With this, we should be able to find the way of the purchased license.
Best regards and best wishes for the new year!
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I'm in doubt whether you are going to help me. You said that:
"Your subscription should be displayed after the correct registration in your customer account at
https://my.avira.com/en/dashboard/subscriptions/tabs/ "plans I still see my subscription as inactive there.
Should I type my reference no. here to assist you to help me? I do not know why you can't answer my request directly and through this "public" channel.
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Hi,
I also have the same problem. Just purchase it when I was browsing through Norton page, with debit card.
Already sign up with the same email, but there's no incoming mail from them.Payment status still pending in my bank account.
Do you happen to know how long it'll take?Thanks!
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@ Cy Lim
Hallo Cy Lim,
We are sorry for your inconvenience.
Unfortunately, you did not answer our questions. We can only form a picture if we are correctly informed. We do not have access to your customer account - here in the publicly accessible forum.
You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data Protection GDPR. Questions about your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Please check your customer accounts, you have 2 email addresses stored in the customer account at Avira. Please also check whether these email addresses are verified. If there is an account charge, there is usually information about this process.
You write:
"Your subscription should be displayed after the correct registration in your customer account at
https://my.avira.com/en/dashboard/subscriptions/tabs/plans"If the license is not displayed, then the login details for the license are incorrect.
Logged in with the correct email address, customers with a correctly activated license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
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- https://support.avira.com/hc/en-us scroll down to Contact Avira
We regret that questions about the license can unfortunately not be answered or processed from here, from the publicly accessible community.
Kind regards
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@ Wid
Hello Wid,
According to your description, the conditions for your problem are different from those described in the post above your question.
You write that you do not yet have a charge on your account!
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
The purchase process is not yet complete, or do you already have a debit on your account.We cannot say how long your bank needs for this debiting process.
You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
You have 2 email addresses stored in your Avira customer account.
Please check whether both are verified, this is the only way to open an account with Avira.If something is still unclear, please let us know, we will be pleased to help.
Many greetings
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How can I answer your question on this public forum? It is so contradictory that I cannot answer your question on a public forum and still you ask me to give to the details here. Is there any other channel you can provide that I can give your the reference number?
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