Paid my renewal and nothing has happened for 4 days
Terminée
Due to the non existent customer support, and an email sent with no reply I hope someone may help here. I paid for my renewal and was informed at the time, on the next screen that payments were being manually processed so didn't expect instant results. However, it's been 4 days now and my subscription keeps telling me to renew every day. Does anybody have a direct way to contact customer services?
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Hello David,
If your subscription is still active, you should be able to contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/supp
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Did you reorder the license or set it as an automatic renewal?
You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data Protection GDPR. Questions about your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
Unfortunately, the community here has no access to your customer account.
We have seen that you have already contacted the support team. Further information will be provided in your ticket. Thank you for your understanding.
Many greetings
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