Paid subscription for Avira Antivirus Pro, but not have it.  And not attend to my query.

Terminée

Cy Lim

• 9 janvier 2022 14:36

I've posted this before, but the support team has not answer my query yet. I've posted that:

"It is so contradictory that I cannot answer your question on a public forum and still you ask me to give to the details here. Is there any other channel you can provide that I can give your the reference number?"

Is there any customer with the same problem?

 

Oui 0 Non

• 

  pascha45

  • 11 janvier 2022 22:35

  Hello Cy Lim,

  We have informed you about the contact with the support where your contract documents are located. Accidentally, you have probably overlooked them.
  Here they are inserted again for your information.

  Please see your post and our reply with the details on how to reach the support team:

  If the license is not displayed, then the login details for the license are incorrect.

  Logged in with the correct email address, customers with a correctly activated license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  See the post where we gave you the links to the support. IMPORTANT: Please log in with the email address you used to order the license. Again, you have  2  email addresses stored in the customer account at Avira.

  https://support.avira.com/hc/de/community/posts/4415203996433-Paid-subscription-for-Avira-Antivirus-Pro-but-not-have-it- 

  Kind regards

  Oui 0 Non
• 

  Cy Lim

  • 17 janvier 2022 14:40

  I do not remember another email address. Can you answer directly to my email?

  Oui 0 Non

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