MR P BAGLEY
Terminée
I PAID £85.99 ON 22/12 21 SUBSCRIPTIONS .THINKING THAT WAS FOR MY SECURITY . I HAVE JUST RECIEVED A NEW INVOICE FOR £39.00 I WISH TO CANCEL THE FIRST INVOICE. COULD YOU PLEASE ADVISE ON YOUR ACTION.
MANY THANKS
PETER BAGLEY
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Hello Pete,
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Please log in to your customer account, there you will be informed under
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
which subscriptions you have purchased.Please try to clarify your questions about the license and the cancellation directly with the support. There you will find your contract documents, which we do not have access to here in the community. Here is the way to the support:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Based on your contract documents there, your subscriptions can be checked and adjusted according to your wishes. Thank you for your understanding.
If something is still unclear, please let us know, we will be pleased to help.
Best regards and have a nice weekend
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