Order confirmation

Terminée

Rodolfo Gil

• 11 février 2022 20:26

Hello, i payed a new subscription, but not showed in my portal.

Your reference number: 310xxxxxx

Why?

Oui 0 Non

• 

  pascha45

  • 21 février 2022 20:03

  Hello Rodolfo,

  We have removed your referrer number for your security.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or the installation can only be answered by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  Please log in to your customer account with the email address that was used for the order.

  Please check the settings of the automatic license renewal and adjust them to your wishes.

  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Your question "Why" should be answered there.
  We do not have access to your account, we cannot see your settings. 

  If something is still unclear, please let us know, we are pleased to help.

  Best regards

  Oui 0 Non

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