Nous sommes là pour vous aider

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    pascha45

    Hello Rafael,

    Unfortunately, we cannot form a picture with the information you have provided on your report.   More information would be helpful.

    • Which OS is installed on your system? (Version and version number)
    • Is your OS up to date with all updates? (last update number)
    • Which Avira version is installed? (Pay or Free, exact name)
    • Have you changed any settings yourself? Please specify which ones.
    • Have you had error messages before?
    • Please send us a screenshot.

    With the answers and precise information, we will try to help you with concrete instructions. Thank you for your understanding.

    Greetings and have a nice Sunday evening

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