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Hello J-Louis,
With the information provided to us, we are unfortunately unable to form a picture of your question.
- What is the device in your question?
- Which OS is it? (Exact version number, all updates?)
- Which Avira version do you have installed? (Free or Pay version and exact details)
- Did you make any changes before?
- What have you done to resolve the problem so far?
With the answers and precise information, we will give concrete instructions.
Many greetings and have a nice Sunday
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