VPN purchased but do not work

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Permanently deleted user

• 24 février 2022 03:19

Hi,
I used free 1 GB of Avira Phantom VPN traffic, after this purchased Avira Phantom VPN Pro for 1 month, the website charged me for 10$, but it doesn't show in active subscriptions, and VPN doesn't work (says that I already used 1GB of free VPN traffic). I'm not sure whether I should wait for something, or it was a glitch in the system. And it's not clear how to contact support, other way than this public community. Can someone help me? 
My username is 'alex.barsukoff'.

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  Permanently deleted user

  • 24 février 2022 03:22

  And my reference number in the purchase is 321xxxxxx

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  pascha45

  • 24 février 2022 07:07

  Hello Alex,

  We have removed your email address for your security. Please do not post any personal information in a public forum.

  To use the purchased Pro version, it should be installed correctly. Did you follow the instructions below:
  How do I upgrade my Avira Phantom VPN Free to VPN Pro after the purchase? – Official Avira Support | Knowledgebase & Customer Support | Avira

  In your description, the Pro version is not installed.
  After correct installation, you should be able to use your purchased Pro version.
  You have 2 e-mail addresses in your customer account. Please log in to your customer account with the email address you used to order the license. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.  After that, your license will be displayed in your customer photo under subscriptions, and you can also contact support directly.

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings

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