Android and PC accounts not linked despite same email address

Terminée

Claire Graf

• 4 mars 2022 10:08

I use the same email address for my Android subscription and PC account, the PC/browser version of Avira did not let me log in and instead made a new account. I'm still logged in on my phone. But somehow I can't log in to the browser version, it claims my account doesn't exist

Oui 0 Non

• 

  pascha45

  • 5 mars 2022 08:07

  Hello Claire,

  Unfortunately, you have not provided us with important information.

  • Which Avira version did you purchase? (Pay or Free, exact description)
  • Where did you buy the license, in the Avira online store?
  •  Which phone are you using? (Manufacturer, version number)

  You write:

  
  I could not log in to the PC/Browser version of Avira and created a new account instead.

  Creating a new account is not helpful, the license is activated on the order email address and can only be opened with it. You have  2  e-mail addresses in your customer account.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used during the purchase and is automatically activated under it.

  Did you follow the instructions below?
  How do I install and register Avira Antivirus Security Pro for Android? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we are pleased to help.

  Greetings and have a nice weekend

  Oui 0 Non

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