Have a annual avira mobile security subscription

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Permanently deleted user

• 24 mars 2022 00:26

I have a avira mobile security subscription expires August 2022 but says i have no active subscription

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• 

  pascha45

  • 24 mars 2022 07:48

  Hello Lameez,

  Unfortunately, with the information provided to us, we cannot form a picture of your request.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
  Please log in to your Avira customer account with the email address you used when ordering. Under Subscriptions the
  license is displayed:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  If it is not displayed there, the access data is not correct.

  Or have you purchased the license in the App store.
  Then the license is stored in the Apple customer account, to which we, of course, have no access.

  You have the documents since the purchase, please check your settings and logins. Unfortunately, we do not have access to your customer account.

  Many greetings

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