Am receiving messages to say I am no longer protected yet I paid $41.99 on 8 November. WhenI check your site, I see no confirmation of this. I only have one email address.

Terminée

Margaret Adams Adams

• 27 mars 2022 22:08

Oui 0 Non

• 

  pascha45

  • 28 mars 2022 06:32

  Hello Margaret,

  You are writing here in a public forum, we do not have access to your customer account. Details about your license can only be given by support.

  You have received an invoice with a reference number. Please check your email address. Did you pay with PayPal?
  Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address. 

  Please log in to your customer account with the email address you used when placing your order and the password you chose. After that, your license should be displayed at :

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans   and can be installed from there.

  If it is not displayed, the access data is not correct. How did you perform the installation?

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  We do not have access to your customer account from here, you should get it after a correct registration with your e-mail address.

  If something is still unclear, please let us know with precise information about your OS and the Avira version, we are pleased to help.

  Many greetings

  Oui 0 Non

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