CURRENCY UNACCEPTANCE

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Permanently deleted user

• 5 avril 2022 11:18

I clicked Paypal as the way of payment. Unfortunately, Paypal tells that Avira refuses to accept my currency (BRL), though Avira shows TOTAL:R$ 159,99 (BRL). How is it?

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• 

  pascha45

  • 5 avril 2022 11:47

  Hello Celso,

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly from the customer account under "Support", also under

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Unfortunately, we do not have access to your customer account here in the community. Your contract documents are with the support team, and only from there a GDPR-compliant email contact for personal contract matters is possible. Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings

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