2FA - No access to phone number

Terminée

Permanently deleted user

• 6 avril 2022 15:44

Hey there,

Recently i've had my PC reset and i've gone and try to login to my account and it has 2FA with texts but i've got a new phone number and cannot access my old phone number to get the code to login. Please can I get some support? 

(Notice: This is a new account just so I could get some support) :c

Oui 1 Non

• 

  Permanently deleted user

  • 6 avril 2022 17:09

  Update: I've tired everything and i'm unable to 'log in' to delete the 2FA so I can actually log in :c

  Oui 0 Non
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  pascha45

  • 7 avril 2022 20:42

  Hello Click Click,

  There are problems if the phone number for confirmation is changed but has not been updated in the Avira customer account before.

  This change can now only be made by the support team.
  For this, we need a declaration of consent so that we can forward your contribution to the support team. Afterwards, the support team will contact you by email in accordance with the GDPR.
  We are waiting for your feedback.

  Kind regards

  Oui 0 Non
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  Permanently deleted user

  • 8 avril 2022 22:51

  Hello pascha45

  Yes, I give consent!

  Oui 0 Non
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  pascha45

  • 9 avril 2022 06:21

  Hello Tyler,

  Thank you for your reply.

  We have forwarded your contribution to the support team after receiving the declaration of consent.
  From there, contact will soon be established by e-mail at the e-mail address used here in accordance with the GDPR
  Due to an increased volume of e-mail enquiries, there may be delays in processing. Many thanks for your understanding.

  Kind regards and have a nice weekend

  Oui 0 Non

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