Avira Prime bought through TP-Link Deco. VPN will not switch to unlimited

Terminée

James Morris

• 9 avril 2022 17:36

I purchased Avira Prime through my TP-Link Deco W7200. I set up Avira account with a google login. I recently switched that to Apple sign in hoping that would solve problem. I am only getting the 100 mb limit on iPhone iPad and Windows 10, instead of the unlimited I should be getting for prime. I have uninstalled and redownloaded several times. I even factory reset my Pc to try to fix this issue. I reset all settings on iPhone also. I've contacted Avira and they just keep saying uninstall the reinstall. Any advice would be appreciated.

Oui 0 Non

• 

  pascha45

  • 10 avril 2022 09:39
  • Modifié

  Hello James,

  We do not fully understand your statements.

  You write: I have set up an Avira account with a Google login.
  So, you have logged into the Avira customer account?

  Please look in your Avira account under Subscriptions and check whether the purchased licence is displayed there:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If it is not displayed there, your access data to the purchased licence is not correct.
  Only if the licence was purchased in the Avira Online Shop, the subscription is automatically activated directly in the Avira customer account under the email address of the order.
  If the licence is displayed in the Avira customer account under Subscriptions, follow the installation instructions:
  How do I upgrade my Avira Phantom VPN Free to VPN Pro after the purchase? – Official Avira Support | Knowledgebase & Customer Support | Avira
  Do the other applications of your Prime license work?

  Is the licence displayed in your Apple account? 
   
  Please check your settings for activating the purchased licence.

  Many greetings and have a nice Sunday

  Oui 0 Non
• 

  pascha45

  • 11 avril 2022 07:20

  Hello James,

  You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.

  Furthermore, it also describes, it states:

  "You are receiving this notification because you signed up for post updates.
   Please do not reply to this message. Email replies will not update the Help Centre content."

  The "no-reply" emails will be deleted immediately and will not be included in the post.
  Unfortunately, this information in "no-reply" cannot be read. 

  Thank you for your understanding

  Kind regards

  Oui 0 Non

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