HACKED??

Terminée

GIANPIERO IMARISIO

• 11 avril 2022 19:44

After receiving 09/04/2022 03:06 from <news@communication.avira.com> a 'Notification of access from Avira': "We have noticed an abnormal login from a device or location that you don't usually use", I find in my account the "Warning" on the left side at the bottom of this screenshot. ('Your credit card has expired. Click here to change your payment information').

But my current subscription will still last for 16 months !!  So why scare me with an ambiguous email?

IS IT A GENUINE WARNING OR IS IT PHISHING? WHAT MUST I DO?

Oui 0 Non

• 

  pascha45

  • 11 avril 2022 22:01

  Hello Gianpiero,

  We have already told you that we need specific information to answer your question.

  We do not have access to your customer account, we are a publicly accessible forum.
  You have already contacted support and created a ticket there with more details and screenshots. 

  You will receive further information from the support team in the ticket you created. Thank you for your understanding.

  Many greetings

  Oui 0 Non

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