Password reset sent to email I no longer have access to

Terminée

Permanently deleted user

• 12 avril 2022 13:42

I need help changing my email address so I can access my subscription. I no longer have the email I signed up with and cannot remember the password 

Oui 0 Non

• 

  pascha45

  • 12 avril 2022 15:44

  Hello Lisa,

  We have seen that you have also contacted support and have already created a ticket there. You have also received instructions from the support team so that you can access your subscription again.
  Unfortunately, questions about your licence can only be dealt with by the support team via your customer account by email in accordance with GDPR.

  If something is still unclear, please contact the support team again via your ticket. Unfortunately, we do not have access to your customer account

  Best regards

  Oui 0 Non

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