Hello, there is a problem that I do not come to my mobile phone when I say send a code.
Terminée
- I recently changed my phone carrier and phone device. However, although my phone number remains the same, when I enter my user code and password during Avira's member login and send a code to my phone, the code does not come to my phone.
- I think you need to update from there.
- Since I could not enter with my own Avira user code, I reached you with a different e-mail address
- .my avira customer mail adress : email-address removed
- please feedback to me.
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Hello Gurol,
We have removed your email address for your security. Please never enter your e-mail address in a public forum.
Have you tried logging out of your account and then re-entering it on the new device? Or do you use 2FA?
You are writing here in a public forum, we have no access to your customer account from here.
If something is still unclear, please let us know with meaningful information (Avira version, exact procedure for re-registration) so that we can get an idea.
Best regards
We have just seen that you have already contacted the support.
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Hello Gurol,
Thank you for your positive feedback that your issue has been resolved.
Unfortunately, you sent your reply with a "no-reply" email, which cannot be posted and read here in the post.If anything is ever unclear, please let us know, and we will be happy to help.
Many greetings and have a nice weekend
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