Avira VPN Prime Traffic Limit Reached

Terminée

Steven J Shelton

• 19 avril 2022 02:02

I have Avira Prime installed on my tablet. It runs, but when I go to pick the server the list of servers is blank. Since it was blank I just let it turn on and seems to be using the nearest place. However, it continues to tell me that the traffic limit was reached and then I cannot turn it on again and have to wait to renew itself. This is PRIME and therefore it should be unlimited. Why is this happening on my tablet but not on my PC?

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• 

  pascha45

  • 19 avril 2022 05:04

  Hello Steven,

  If your Prime licence is installed and activated correctly, no limit should be displayed. There is no limit for the Prime version. As a publicly accessible forum, we cannot give you an answer as to why this is happening with your tablet without exact information (e.g. OS). This is only possible here with detailed and clear information. Thank you for your understanding.

  Please check your installation and the correct activation of your subscription.
  Here you can find the instructions for the Avira Prime version:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the error is not fixed, please contact us again with the exact details of your OS where the activation does not work and the exact procedure how you installed your subscription.
  Premium customers with a valid licence can also contact the support team directly under "Support" from the Avira customer account. The support team has access to your customer account and to check your installation, which we unfortunately do not have access to here in the publicly accessible forum. Thank you for your understanding.

  Many greetings

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