Cannot Access Account After Changing Cellphone
Terminée
I changed my cellphone, and I can no longer access my account because the access code is being sent to the phone I no longer have. My Prime subscription was renewed automatically, and I cannot use the service or even cancel autorenewal. I either need help to access my account or to cancel Avira Prime. I do not want to be charged for a service I cannot use.
-
Hello Laurie,
Every customer has an Avira customer account, in which important personal data of the customer is stored according to his or her specifications. This also includes the stored telephone number, which must be updated if there is a change. If this is not corrected, a connection to the confirmation by mobile phone is no longer possible, the customer account is no longer up-to-date and no longer accessible.
The community is a publicly accessible forum and has no access to your customer account. The Community is subject to the strict provisions of the GDPR.
We would create a ticket for you so that the support team can contact you in a GDPR-compliant manner via email to the email address you have provided here.
This way you can correct your outdated mobile number in your customer account, and you can use your licence. For this, we need your declaration of consent.
We await your feedback.Kind regards
0 -
Yes. I give consent for the support team to contact me so I can update my account.
0 -
Hello Laurie,
Thank you for your feedback and the consent form.
We have forwarded your post to the support team. You will be contacted from there in the next few days via the email address you entered here, so that your required data can be exchanged in a GDPR-compliant manner.
Due to an increased volume of e-mail enquiries, there may be delays in processing. Thank you for your understanding.
If anything is still unclear, please let us know, and we will be pleased to help.Best regards
0
Vous devez vous connecter pour laisser un commentaire.
Commentaires
3 commentaires