Mobile Phone Authenticator
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Hey Avira, I have an issue. I currently have a premium account with you guys. The problem is I no longer have the phone number linked to that account. I can't log in to cancel my renewal. As I need to log in to cancel, or even ask for support? You guys need some support ticket system for issues like this. I had to make this account, just to submit this post in the hopes you reply so I can access my account to cancel the renewal. Thanks in advance -Jaysen
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Hello Jaysen,
If the access data is not up-to-date and correctly stored, no connection is possible.
We would create a ticket for you at the support so that you can be contacted by e-mail from there in accordance with GDPR under the e-mail address used here. In this way, the data can be exchanged in a GDPR-compliant manner. For this, we need your declaration of consent. As soon as we have it, your contribution will be forwarded to the support team.
We await your feedback
Many greetings
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