請問要如何取消訂閱 how to cancel my order
Terminée
I don't use this system now
i try to cancel my account but it can't work on the webpage
it will skip the page automatically
Can i can cancel my order especially the automatic order with credit card
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Hello 婧雅 孫,
For your safety, we have removed the inserted image from the publicly accessible community.
You have 2 email addresses stored in your Avira customer account, one of which has not yet been verified by you.
Please make sure to use the email address with which you ordered the licence.
Please make absolutely sure that you are registered under
https://my.avira.com/en/dashboard/home
with the access data (e-mail address and your chosen password) with which you previously purchased Avira.
Afterwards, your licence will be displayed in your customer account under Subscriptions and you can contact support directly from there:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Here you can find the instructions for cancelling the licence you ordered:
You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR. Questions about your licence or installation can unfortunately only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
Unfortunately, we do not have access to your customer account here in the public forum.
If anything is still unclear, please let us know, and we will be pleased to help.Kind regards
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