Need help: my account is now down graded to free account

Terminée

Permanently deleted user

• 9 mai 2022 07:47

I asked customer support for change from 5 devices to 25 devices offer.
Then, CS cancel and refund for 5 devices.
Then, I subscribed for 25 users and paid for it.
Now, my account is down graded to free and not activated for 25 devices.

My new order ref# is 333xxxxxx.

 

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• 

  pascha45

  • 9 mai 2022 08:18

  Hello Teerawut,

  We have removed your reference number for your security.

  You have  2  e-mail addresses stored in your customer account. Please log in to your customer account with the e-mail address and the password you have chosen for this license, with which you ordered the license. Your purchased license will then be displayed. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  We have seen that you have already contacted the support. It would be useful if you continued to contact the support team with your questions in the ticket you created there, as we do not have access to your customer account here in the public forum. Thank you for your understanding.

  Kind regards

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