Buy prime but not a activated

Terminée

amin Amraoui

• 17 mai 2022 12:18

I bought the prime version but that doesn't appear on my account ?

Why ?

Oui 0 Non

• 

  pascha45

  • 19 mai 2022 13:17

  Hello Amin,

  Unfortunately, we cannot form a picture of your question with the information provided to us.
  Did you follow these instructions?
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please make sure that you have registered at 

  https://my.avira.com/en/dashboard/home 

  with the access data (e-mail address and your chosen password) with which you have previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can contact support directly from there:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  It would be very helpful to provide us with meaningful information for questions about the license and installation, so that we can get an idea of your question. If your access data is known and used correctly, the license should be displayed, it should be possible to install it, and you should also be able to contact support.

  If something is still unclear, please let us know with precise information, we will be pleased to help.

  Many greetings

  Oui 0 Non
• 

  amin Amraoui

  • 24 mai 2022 12:30

  Yes I did it on your platform immediately by clicking on prime in the application.

  The payment was done from your plate-forme on my credicard with the 

  reference number: 3xxxxxxx3

  Please can you help me !

  Oui 0 Non
• 

  pascha45

  • 11 juin 2022 17:21

  Hello Amin,

  We have removed your personal data for your license.
   
  You have  3  e-mail addresses stored in your customer account, the license was activated in one of them and can be installed directly from there.
  As we have already explained to you, it is important to enter the e-mail address with which you purchased the license.

  With this information, the installation should work.

  Many greetings and a nice weekend

  Oui 0 Non

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