Right click scan file option missing
Terminée
I recently reinstalled Avira free. I am a long-time paid customer. So the issue I am having is twofold.
First is the right-click a file to scan for virus option is missing. Why is this gone?
Second, since the right-click option is missing it would be handy to be able to manually select files, hard drives, and network drives from the manual scan option at the very least.
I have my own personal server on my network and I want to scan the file on the network shares. The way your software works today, it appears to be impossible to scan anything that is not a direct-attached hard drive.
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Hello Jacob,
You are writing here in a publicly accessible forum, we do not have access to your customer account. Questions about your license and your installation can only be answered by the support team.
Premium customers with a valid license can contact the support team directly from their customer account under "Support".Here you will find an answer to the missing virus scan in the context menu:
https://support.avira.com/hc/de/community/posts/6300926092689-Datei-auf-Viren-untersuchen-fehlt-im-Kontextmen%C3%BCUnfortunately, the "Shell Extension" is no longer offered for selection during installation. This error is known and should be corrected as soon as possible.
If you have any questions about your network, please contact the support directly. Only from there it is possible to access your customer account and your installation. Thank you for your understanding.
Many greetings and have a nice Sunday
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The same problem just started happening to me with the free Avira (version 1.1.69.29688) on Windows 10, after a reboot. I tried performing a repair from the Parameters > Applications menu, then uninstalling and reinstalling, but neither fixed the problem.
Is there an estimated time for a fix for the "Shell Extension no longer being offered for selection during installation" problem?
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