My pc doesn’t OPEN because of “ start up optimizer”

Terminée

ioana cacau

• 10 juin 2022 08:29

Hello, I installed the Avira app last night and used one of the "start up optimizer" tools. And I let it load, I only pressed "restart this pc” or something like that. It's loaded all evening so I left it like that overnight (I woke up a few times to check the status but it was still in the same stage) Today the pc doesn’t open anymore, and the mouse and the keyboards and the screen do not seem to be connected to the pc (there are no lights) What exactly is the problem and how could I fix it? Thanks

Oui 1 Non

• 

  pascha45

  • 10 juin 2022 08:58

  Hello Ioana,

  We have seen that you have also contacted support and have already created a ticket there.
  We are a publicly accessible forum, unfortunately we do not have access to your customer account or your installation.
  It is therefore correct that you have contacted the support team.

  You will receive further information from the support team in your self-created ticket. Thank you for your understanding.

  Best regards

  Oui 0 Non
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  ioana cacau

  • 10 juin 2022 09:15

  Already did, thanks!

  Oui 0 Non

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