nr. rif. 3xxxxxxx4 del 22/04/2022

Terminée

Roberto Moroni

• 12 juin 2022 05:37

I paid invoice ref. 3xxxxxxx4 of 22/04/2022 of 44.95 euros for avira Optimization Suite but I can't install the product and on my page it tells me subscription expired and the last payment is a few years ago but I have been paying every year for some time. How can I download it ??? my address Email address removed

Oui 0 Non

• 

  pascha45

  • 13 juin 2022 15:43

  Hello Roberto,

  For your security, we have removed your personal licence details and email address.
  The license will only be displayed if you log in correctly to your customer account with the email address you used when ordering.

  Please check your Avira customer account to see how many email addresses you have stored there.

  Please make absolutely sure that you have registered under 

  https://my.avira.com/en/dashboard/home

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings

  Oui 0 Non

Vous devez vous connecter pour laisser un commentaire.