Connectivity problem Avira or installation since paying my subscription, why?

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Angela Harrison

• 12 juin 2022 11:27

Dear Sir/Madam,

 

             Since paying my subscription I cannot get the Avira  scan  to work on my laptop. My account number is 3xxxxxxx6 and I started my subscription in May 2022. The laptop previously was not in use before May as Google Chrome crashed but since early June I have installed another server provider.

 

   Could you please reactivate the scan again or let me know if there are any connectivity issues for my laptop an ACER and is it because I installed Firefox?

Thanking you,

 

                       Kind Regards,

                                    Angela S Harrison

Oui 1 Non

• 

  pascha45

  • 13 juin 2022 19:37

  Hello Angela,

  We have removed the data on your license for your safety. 

  Have you already tried to uninstall and reinstall your installation?
  You are writing here in a public forum, we have no access to your installation and to your customer account.
  If errors occur, it has nothing to do with the payment of the subscription, it has to do with your installation.
  With the information provided to us, we cannot give you any specific information about your problem.

  • Which OS do you have installed? (Exact description with version number and current updates)
  • Which Avira version do you have installed? (Exact description of the version)
  • Please describe the installation procedure.
  • Is your license displayed under subscriptions in your customer account
  • Was it installed by subscriptions?

  With the answers and precise descriptions, we are pleased to be of assistance with concrete instructions. Thank you for your understanding.

  Best regards

  Oui 0 Non

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