VPN Stopped working on IPhone

Terminée

Daryl Henson

• 12 juin 2022 15:06

My Phantom VPN stopped working on my IPhone 12. I get a "VPN Connection Please Enter your Authentication Information" bubble popping p when I try to start the VPN. I can't find any solution online.  

Oui 0 Non

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  pascha45

  • 12 juin 2022 15:42

  Hello Daryl,

  We apologize for the inconvenience with Phantom VPN. You can find more information here:

  

  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice Sunday 

  Oui 1 Non
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  Daryl Henson

  • 12 juin 2022 15:47

  As a an attempted fix I've deleted and reinstalled my Phantom VPN.  When that didn't resolve the issue I had to delete the app because the bubble would continuously pop up.  Should I leave the app deleted for now...and will we be notified when the glitch is worked out so I can reinstall my app? Thank You Lukas 

  Oui 0 Non
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  pascha45

  • 12 juin 2022 16:33

  Hello Daryl, 

  Premium customers with a valid license can contact the support team directly from the customer account under "Support".
  There, questions about the problem will go into a queue to inform them when the bug is fixed.

  We are a public forum and are not up-to-date on changes or bug fixes.
  To be informed immediately about the fixed bug, it would be advisable to log in there.

  We will also try to send you a message when the bug is fixed. Is that all right?

  Many greetings and have a nice Sunday evening

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  pascha45

  • 13 juin 2022 06:11

  Hello Daryl,

  Thank you for your feedback. 

  Unfortunately, you replied with a "no-reply" email. This is a notification email that is only used to inform you about a new comment in your post.

  If you have contacted support about this issue, you will receive a message from the support team once the error has been corrected.

  Many greetings

  Oui 0 Non
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  Lourens Andriesse

  • 13 juin 2022 20:33

  Hi,

  Same problem here on iPhone7 iOS 15.4.1, Phantom VPN Version 3.9.1, build 3093

  But not a problem in iPhone 12 iOS 15.5, Phantom VPN Version 3.8.8, build 2566 

  So it's either the iOS, or the older VPN version

  I will log a support ticket

  Oui 0 Non
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  pascha45

  • 18 juin 2022 06:29

  Hello Daryl,

  As promised, we would like to inform you that the "VPN" problem has been solved, see:

  https://support.avira.com/hc/de/community/posts/6913389940753-Phantom-VPN-funktioniert-wieder-nach-Update

  Kind regards and a nice weekend

  Oui 0 Non

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