My phone number associated with account/email address isn't active anymore and I cannot log in due to having Two Factor Verification in place.

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Ondrej Smid

• 18 juin 2022 20:55

I have recently changed my phone number and now when I am trying to log in to my Avira account - it's impossible to do so as it's sending a verification to a number that does not longer exist. When I try to contact the customer support, it's referring me to log in to my account first, which I cannot do, without the code from Two Factor Verification that's being sent to a number that does not longer exist, therefore I am stuck in a vicious circle. How can I get a hold of anyone that can help.. ?

Oui 0 Non

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  Ondrej Smid

  • 18 juin 2022 20:56

  I had to register with a different email address to even make this post....

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  pascha45

  • 19 juin 2022 05:26

  Hello Ondrej,

  To get access to your customer account, always make sure to update your access data correctly. Only with up-to-date access data will you be able to contact your customer account with a valid email address stored there.
  Avira is subject to the strict regulations of the GDPR. We need your consent so that we can create a ticket for you at the support team to be able to exchange the necessary data with you via email in accordance with the GDPR. Thank you for your understanding.

  After receipt of the declaration of consent, we will forward your contribution to the support team.

  Many greetings and have a nice Sunday

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  Ondrej Smid

  • 19 juin 2022 06:23

  Hello Pascha, thanks for your answer.

  Yes, I fully intend on updating my phone number, but it slipped off of my mind with Avira. 

  I consent that you can create a ticket for me to the support team to exchange the necessary data through email.

  Thank you, have a nice Sunday as well. 

  Ondrej. 

  Oui 0 Non
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  pascha45

  • 19 juin 2022 12:47

  Hello Ondrej,

  Thank you very much for your feedback. 

  We have forwarded your contribution to the support team. They will contact you by email to exchange your data in a GDPR-compliant manner.
  Due to an increased volume of e-mail requests, there may be delays in processing. Many thanks for your understanding.

  Best regards and have a nice Sunday 

  Oui 0 Non

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