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Anyone know how to contact this company I keep going round in circles trying to cancel after a free trial
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They keep saying go to my account then subscriptions to cancel, When i go there no subscriptions but have still taken a payment.
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Hello Steven,
Unfortunately, you did not tell us who recommended that you cancel via your customer account under Subscriptions.
This recommendation is correct. If nothing is displayed there, the question arises: How did you register in your customer account?- What is displayed to you when you follow this recommendation?
- Which e-mail address did you use to log in to the Avira customer account?
- From where did you install your order?
- Where did you order this subscription?
Please make sure that you have registered at
https://my.avira.com/de/dashboard/home
with the access data (e-mail address and your chosen password) with which you previously purchased Avira.
Afterwards, your license will be displayed in your customer account under Subscriptions and you can contact support directly from there and carry out the installation directly:
https://my.avira.com/de/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
Please answer the questions and provide us precise information, only then can we help you with concrete details.
With your correct information and our instructions, you can also contact Avira Support.
If something is still unclear, please let us know, we will be pleased to help.
Many greetings and have a nice Sunday evening
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