Avira taking my payments but not letting me use the prime license I paid for

Terminée

Terray Kashuba

• 20 juin 2022 06:47

I'm paying Avira monthly for a Prime 5 device license. They take my payments from my account but cheat me by only letting me use the Avira free account. They take my money but won't acknowledge or provide me with the license needed to get full security service. Despite monthly payments it says NO License-Free Service.

I downloaded in April on Monthly with a years subscription and its only two months into the subscription and already they say I have to renew in a few days at a higher monthly payment

when they have yet to provide me with what I already paid for. Definitely a BBB complaint and social media topic. 

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• 

  pascha45

  • 20 juin 2022 07:58

  Hello Terray,

  Please check your email addresses in your Avira customer account. There you have  2  e-mail addresses, please also check whether these are verified by you.
  With a correct login, your license will be displayed in your customer account and can be installed from there.

  Please make sure that you are registered under 

  https://my.avira.com/en/dashboard/home

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  
  Here, you can also find official instructions on how to install your license:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  After the installation according to these instructions, you can see your license, which is already available for you to use. You can only install the license by logging in with the e-mail address you used to place the order. Probably you did not follow these instructions?

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings

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• 

  Gavin

  • 8 août 2022 23:11

  hello I have followed all instructions given here and have not received my Avira prime license yet, nor do I see an active subscription. my login information is indeed correct as well. I have a reference number and a bank statement invoice showing that I indeed did purchase Avira prime. any assistance would be greatly appreciated as my only other option currently is to go to the bank and dispute the purchase to have the subscription removed.

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