I can't access my phone number with two-factor authentication

Terminée

Permanently deleted user

• 5 juillet 2022 19:28

When I tried to log in to Avira on my iPhone, it said I wanted you to enter a verification code, but I can't log in because I can't access my phone number. (Note: This is a new account, so you can get support.)

Oui 0 Non

• 

  pascha45

  • 5 juillet 2022 20:38

  Hello Kazuma,

  The telephone number must be correctly stored in your customer account. Otherwise, no connection can be established.
  If you no longer have access, this block can only be corrected by the support team.

  We could create a ticket for you so that the support team can contact you to correct your access data in accordance with GDPR via email.

  Is that OK for you? We are waiting for your feedback.

  Many greetings

  Oui 0 Non
• 

  pascha45

  • 6 juillet 2022 05:49

  Hello Kazuma,

  Many thanks for your feedback.

  We have forwarded your contribution to the support team. The support team will contact you at the email address you entered here. Due to the increased volume of e-mail enquiries, there may be delays in processing. Thank you for your understanding.
  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Oui 0 Non

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