lost passwords from upgrade of PWM on phone

Terminée

Philip Grant

• 22 juillet 2022 11:14

Hi,

I just renewed/upgraded my Avira to Prime but as I have had some issues with my normal email account I renewed with a different email address and when I upgraded the PWM app on my phone it has lost all the passwords from the old app.

Is there anyway I can access the older PWM app with the old email and get access to my passwords and export them?

Thanks

Oui 0 Non

• 

  pascha45

  • 22 juillet 2022 17:25

  Hello Philip,

  Unfortunately, we cannot understand your request based on the information you have provided.
  You also did not specify how you installed your version of "Avira Prime".
  Unfortunately, we also do not have any information about the method you used to obtain this information:

  ...but as I have had some issues with my normal email account I renewed with a different email address. ?

  Also, no description. Did you follow these instructions?
  Export or import data from Avira Password Manager – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you can find instructions for PWM:

  Passwords – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration can contact the support team directly from their customer account under "Support".

  You are writing in a public forum. Unfortunately, we do not have access to your customer account and your installation. The support team can check your installation. Thank you for your understanding.

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice weekend. 

  Oui 0 Non
• 

  Phil Grant

  • 22 juillet 2022 17:46

  Thanks I solved it by logging into avira with my old account email address and exporting my password data then logging back in with my new email address and importing the data.
  Problem now solved

  Oui 0 Non
• 

  pascha45

  • 23 juillet 2022 08:58

  Hello Phil,

  We are pleased that you have found a solution. Thank you for your positive feedback.
  If anything is ever unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice weekend

  Oui 0 Non

Vous devez vous connecter pour laisser un commentaire.